Now they just needed an easy way to get their processes out of a database and into this type of visual.

Diagrams would allow them to visualize any process and quickly grasp the big picture behind it. Solution: DiagramsĮmployees reached a conclusion that was music to our ears: diagrams. The company needed a solution that would allow anyone to come in and understand any given process and its corresponding owners at a glance. When employees couldn’t identify which person to turn to, they ended up doing things themselves and duplicating work. In addition, the company found that work was siloed because there was no clear indication of who was responsible for each aspect of a process. They found themselves wasting time trying to wade through text-heavy documents, decipher code, and make sense of complicated spreadsheets. This lack of accessibility was a particular problem for upper management who needed to frequently reference these processes. Employees worked hard to get everything tracked in a single database, and while this was a definite improvement, the processes still weren’t easy to reference or digest in this state. The first step was putting all standard processes in one central location in a consistent format. Problem: Lack of accessibility and clarity They knew that nothing could change until there was a crystal clear understanding of the current status of any given process. The company was on a mission to organize and consolidate, both to facilitate easy reference of their processes but also to allow for process improvements. The company’s processes around rules of engagement and business best practices were scattered and unruly, housed in different databases in different formats. The loudest requests sounded from one of the world’s largest telecommunications companies-they needed assistance with some housekeeping. So when we started hearing repeated customer requests for a process diagram import feature, our engineers went to work to build just that.

When it comes to developing new features here at Lucid, we like “your wish is my command” to be our mantra-we’re all about making your work easier.

Importing csv into lucidchart org chart